Technical Support & Admin Executive

Job Highlights

• 44 hours, 5 days week
• Free staff meals
• In-house gym facility
• Short walking distance from Tuas Link MRT

Roles & Responsibilities:

Administrative Support Tasks

Scheduling

• Schedule maintenance and repair appointments events and work closely with the head technician & Barista on the schedule
• Coordinate with service providers and customers to ensure timely service.
• Track and manage repair requests and service calls.
• Work closely with the sales team on the equipment installation and coffee tasting schedule.

Customer Service

• Respond to inquiries and complaints related to coffee equipment.
• Respond to the equipment & POSM ordering and delivery for clients or internal
• sales team requests.
• Address any recurring issues to improve customer satisfaction.
• Reporting
• Generate reports on equipment performance, common issues, and service trends. If necessary
• Work closely with the sales department for coffee equipment and servicing contract purposes.

Administrative Tasks

• Handle invoicing and billing for repair services and parts.
• Provide quotations for and follow up on orders.
• Manage contracts with service providers and suppliers.
• Coordinate with other departments (e.g., sales, finance, technicians, procurement, IT) as needed.
• Maintain detailed records of service requests, repairs, and maintenance.
• manage key in-service reports
• Document: Technician over time & claims/service reports and service contract /
• Invoicing, RO, DO, etc

Customer Relationship Management

• Develop and maintain strong relationships with customers and clients.
• Address any recurring issues to improve customer satisfaction.
• Technical Support Tasks
• Troubleshooting
• Handling technical admin phone to assist Sales & Client requests.
• Provide solutions to common problems via phone, email, or person.

Equipment Installation

• Work closely with the sales team on the installation schedule request.
• Oversee and schedule on coffee machines installation with the head of
• technician
• Ensure all the documents and contracts are done before the installation.

Equipment and Asset Management

• Asset Tracking and Inventory Management
• Procurement and Disposal
• Reporting and Documentation
• Parts and Supplies Management
• Order and manage inventory of spare parts and supplies.
• Maintain records of parts used and replaced.
• Liaise with suppliers, procurement, and finance on spare parts and related orders.

Job Requirements:

• High school diploma or equivalent an associate degree in Business
• Administration, Hospitality Management, or a related field is a plus.
• 1-3 years of experience in administrative support, ideally in the food service or hospitality industry, with F&B equipment knowledge.
• Basic understanding of IT systems and software, proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with project management software are a plus.
• Strong organizational and time-management abilities, with attention to detail and accuracy.
• Excellent written and verbal communication skills to interact effectively with internal teams and external vendors.
• Ability to troubleshoot minor technical issues and think critically to manage competing priorities.
• Strong interpersonal skills with the ability to work collaboratively in a team environment