About Us

Henatenn is a global omni-channel commerce and supply chain enabler, driven by the vision of making business transactions seamless through evolving technology.

The Group comprises four key affiliates serving the beauty and fragrance industry:

NEFERTI - Global supply chain solutions
NOVELA - Premium consumer retail and cross-border e-commerce
DTB - Brand acquisition, distribution, and marketing
BEUREKA - Social eCommerce platform

Customer-centricity and warmth are at the heart of Henatenn's culture, fostering long-term partnerships and sustainable growth. Internally, it is a nurturing and high-performance environment where employees are empowered to grow, innovate, and succeed together.

With annual revenues exceeding SGD 400 million and a strong presence beyond Singapore, Henatenn continues its journey toward global omni-presence.

About the role

We are looking for an IT Support Intern (6 to 9 months) to join our team to provide essential technical assistance to our users located in the office, retail outlet and warehouse. You will gain practical hands-on experience in troubleshooting hardware and peripheral, asset management and Microsoft 365 license and user experience.

Key Responsibilities

Providing first-line technical support to end users via telephone, email and in-person assistance
Troubleshooting and resolving common IT issues including hardware, software and connectivity problems
Installing, configuring and maintaining IT equipment and systems under supervision
Creating and maintaining documentation of IT issues, resolutions and user requests
Assisting with user account management and access rights administration
Supporting the rollout of IT projects and system updates
Learning and applying best practices in IT support and customer service
Provide IT support during Company events and other ad-hoc projects

Job Requirements

Currently enrolled in or recently completed ITE or Polytechnic in Information Technology, Computer Science, or a related field
Foundational knowledge of computer systems, networking concepts and common operating systems (Windows, macOS, Linux)
Strong problem-solving abilities and a methodical approach to troubleshooting
Excellent communication skills with the ability to explain technical concepts in user-friendly terms
Customer service orientation with patience and professionalism when assisting users
Ability to work independently and as part of a team in a fast-paced support environment
Willing to travel to retail outlets/ warehouse as required
A keen interest in technology and genuine enthusiasm for learning new systems and tools

Internship Terms

Duration: Minimum 6 months, Maximum 9 months
Working Arrangement: Full-time internship
Working Days: 5 days per week
Monthly Internship Allowance:
ITE: SGD 600/-
Polytechnic: SGD 800/-

What we offer

At Henatenn Holdings Pte. Ltd., we are committed to supporting the professional development of our interns. We offer mentoring through hands-on learning, exposure to diverse technical environments and the opportunity to develop practical skills that will benefit your IT career. We provide a collaborative workplace culture where your contributions are valued, alongside access to ongoing training and development opportunities. We believe in fostering a supportive work environment where you can grow, learn and make a real impact.

Ready to start your IT internship Apply now to join our team.