Service Level Agreements (SLA), Root Cause Analysis

Pega Customer Service

system integration, Incident Management, Application Support, It Operations, Production Support, service management processes, Troubleshooting, application remediation, application performance monitoring, Problem resolution, ITIL principles

Regression Testing, Web Applications, Defect Reporting, Itil Processes, Agile Methodologies, Manual Testing, Sql, Databases, Rest Apis, Test Case Design, Software Defect Tracking Tools, Client-Server Architecture, Monitoring and Logging Tools, software validation

ticketing systems , Application Support, Sql Queries, Servicenow, System Monitoring Tools, Apis, Uat, Log Analysis, Jira, Sit, Technical Support, Production Support

It Service Management, S3, RDS, Cloudwatch, Node.js, Bash, Mssql, Itil, UNIX, Microservices, Sql, React, Ec2, Linux, ECS, AWS, Nest.js

Technical Documentation, Service Operations, KPI Monitoring and Reporting, Product Repair Maintenance, Data Analysis Interpretation, Customer Service, Product Installation, Regulatory Compliance, Root Cause Analysis RCA, Troubleshooting