Rsa, Citrix, Microsoft Office, Dns, Ios, Bes, Android, Microsoft Intune, Webex, DHCP, Tcp/ip, Windows infrastructure, ITIL-based service-management processes, AI technologies, printing technologies, remote-user support, PC hardware technical standards, Microsoft Windows, Bloomberg, Cisco IP phones, Mobile Technologies

Microsoft Certified Systems Engineer (MCSE), Mac Operating Systems, Office 365, Azure, COMPTIA certification, Windows operating systems, WiFi, ITIL Foundation V4

Outlook, Intune, Microsoft 365, Dlp, Group Policy, DHCP, Tcp Ip, Windows 11, OneDrive, macOS Sequoia Golden Gate, Active Directory, Networking Stack, JAMF Pro management, Wi-Fi troubleshooting, VPN clients, MDM enrolment, Teams, DNS basics, MDM profiles, System preferences, SASE, iOS Apple Business Manager, Android work profile Knox, Event logs, Sharepoint, FileVault, Registry, Keychain, EDR

Microsoft Office 365, desktop support, laptop imaging, ticketing system, Microsoft Windows, device deployment, technology refresh