End User Support Engineer

About Millennium

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium's mission is to deliver results for our investors.

Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.

Meet the Team

Millennium's Information Technology organization is central to the health and growth of the firm. Its active, multi-manager business model relies on flexible, scalable technology and advanced proprietary systems, including the continued development of next-generation analytical and trading capabilities. The IT Infrastructure team supports the reliable operation of the technology environment that enables the firm's employees and business activities.

What You'll Do

• Deliver high-quality, courteous, and professional technical support to end users, resolving issues promptly and effectively.
• Support daily helpdesk operations, including maintaining appropriate telephone coverage and ensuring tickets are assigned and progressed without delay.
• Identify high-priority incidents and manage them in line with established escalation processes.
• Partner with the team to troubleshoot and resolve technical issues using a logical, methodical approach.
• Identify and drive opportunities to improve end-user services through the practical use of AI technologies, while staying current on developments in the AI space.
• Develop and maintain technical documentation and share knowledge to strengthen team capability and service consistency.
• Identify process gaps and improvement opportunities, recommending and supporting enhancements to procedures and Infrastructure automation.
• Contribute to local, regional, and global IT projects and support the wider team's day-to-day activities with professionalism and technical expertise.
  
  

What You Bring

• At least three years of enterprise IT support experience; experience supporting a financial-services environment and trade floors is preferred.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to assess situations quickly and adapt effectively.
• Proficiency in developing and refining AI prompts, with experience using AI agents to automate repetitive work or generate business insights.
• Working knowledge of Microsoft Windows and Windows infrastructure, including DNS, DHCP, TCP/IP, Microsoft Office, Citrix, RSA, Bloomberg, and printing technologies.
• Knowledge of PC hardware, technical standards, remote-user support, and mobile technologies, including BES, Microsoft Intune, Android, and iOS.
• Experience supporting Cisco IP phones, Webex video conferencing, and ITIL-based service-management processes; ITIL certification is a plus.
• Excellent written, verbal, interpersonal, and customer-service skills, with the tact and diplomacy to support a broad range of users.
• Ability to work independently and collaboratively in a fast-paced environment, prioritize competing demands, manage time effectively, and proactively improve processes.