Company Overview

Established in 2012, Etton Technology Group is headquartered in Shenzhen with branches across China and overseas subsidiaries in Los Angeles, Singapore, Vietnam, and Italy. We specialize in international freight-forwarding, local transport, and e-commerce logistics, including Amazon FBA services.

Job Summary

Manage daily e-commerce operations for an online bookstore, driving sales growth through order processing, customer engagement, content management, and multi-platform brand promotion.

Responsibilities

Process daily sales orders, fulfill orders, update inventory, dispatch products, and manage invoicing to ensure smooth e-commerce operations
Respond promptly to customer inquiries, feedback, and reviews across online orders and social media platforms to resolve concerns
Support initiatives that enhance customer loyalty, engagement, and purchase behavior on e-commerce channels
Create and maintain accurate, up-to-date website content, ensuring product listings and prices comply with trading standards
Develop and execute sales strategies and campaigns, managing budgets and analyzing performance to meet platform sales targets
Manage brand presence and collaborative campaigns on third-party platforms such as Shopee, Lazada, and TikTok to maximize exposure and sales
Prepare weekly and monthly sales reports for management review to inform decision-making
Analyze online sales data, browsing activities, customer behavior, and purchasing patterns to identify growth opportunities
Collaborate with Finance to support monthly account closing and reporting processes
Evaluate current systems capabilities and implement continuous improvements to enhance e-commerce operations and processes
Monitor competitor activities and market trends to maintain competitive advantage
Plan and execute e-commerce operational flows and promotional activities, including live streaming and giveaways, as required
Provide administrative and accounting support to ensure operational efficiency
Utilize short video creation or content development skills to enhance marketing efforts (advantageous)

Preferred competencies and qualifications

Specialization in Digital Marketing, E-commerce, Website Administration, or equivalent
Hands-on experience with Adobe Illustrator, Photoshop, After Effects, Shopify, and WordPress
Initiative-taking and results-oriented mindset
Meticulous attention to detail and high accuracy in task execution
Strong analytical skills to interpret data and support business decisions
Ability to work independently in a fast-paced environment
Flexibility to cover additional duties as required

Other Information

Benefits

Comprehensive training provided to ensure effective job performance
Attractive basic salary, commission, and/or share benefits offered
Immediate position available
Applicants should state expected salary, last drawn salary, and starting date
Only shortlisted candidates will be notified

E-commerce Operation Assistant (Full time/Part-time)