. Diploma in Information Technology or relevant field.
. Candidate with no relevant working experience welcome to apply, with comprehensive training provided.
. Prior experience in application support role will be an advantage.
. Banking or Financial domain knowledge is an advantage.
. Operating System knowledge: Linux / Solaris / AIX is an advantage.
. Conversant with SQL.
. Knowledge of Shell scripting and Jobscheduling.

Responsibilities
. Incident Management and Reporting
. Recovery coordinator for involving the right parties and recording of chronological events
. Point of escalation for support staff or management
. Review all daily activities and ensure completion of shift duties for each team and proper handover
. Monitoring and recovery of batch jobs
. Perform health checks and alert management.
. Coordinate DR testing.
. Consolidate and analyse management reports for presentation.
. Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
. Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
. Ensure proper guidance, training and mentoring are given to new staff.
. Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
. Ensures on-time communication to stakeholders on application issues.
. Facilitate and manage business/operations communication during critical issues.

QUESSCORP SINGAPORE PTE. LTD

Registration No. 199801439D

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA

CC operation support

CC operation support