Databases, Automation Scripting, Machine Learning, PowerShell, Sql, Python, Data Processing, data analytics solutions, AI technologies, Azure cloud platforms, monitoring and observability tools, system integrations, Microsoft Copilot

Public Cloud, Itil Framework, Monitoring Tools, Networking, programming, Autosys, infrastructure service delivery, batch processing applications, observability tools

Public Cloud, Automation Scripting, Itil Framework, Programming Languages, AI capabilities, observability and monitoring tools, Troubleshooting, information technology services

desktop computers , It Troubleshooting, Mobile Devices, It Administration, Accounting Systems, Bloomberg, office laptops, enterprise software platforms, productivity tools, Business Continuity Planning, end-user support

DHCP, Microsoft Active Directory, Dns, Printer Troubleshooting, IT Asset Lifecycle Management, Networking fundamentals, print management

Troubleshooting Skills, performance management tools and techniques, supervising or managing a team, developing and implementing IT service support policies, leadership and mentoring skills, IT service support, managing external vendors, identifying opportunities for cost savings and efficiency improvements