Information Technology Support Specialist

End User Environment - MNC Client

We are looking for a customer-focused IT Support Specialist to join our team as an individual contributor. This role is open to junior to experienced professionals who are passionate about IT service excellence and eager to work in a collaborative, fast-paced environment

.You will play a key role in maintaining a stable, secure, and efficient IT environment, supporting users across hardware, software, and network infrastructure while contributing to continuous improvement initiatives

• .
  Provide end-user support for hardware, software, networking, and communication issu
• esTroubleshoot and resolve complex IT incidents and service reques
• tsEnsure users technical issues are resolved promptly and effective
• lyMaintain a stable and supported PC environment across the organizati
• onProvide support for printers and print management syste
• msManage and support Microsoft Active Directory (AD) (user accounts, access control, policie
• s)Work with ITSM tools to log, track, and resolve incidents and service reques
• tsSupport network services including DHCP, DNS, and general connectivity troubleshooti
• ngMaintain IT asset lifecycle managemen

t.
Required skills/educational backgrou

• nd,
  ITIL Foundation certified (v3 or
• v4)Experience working with an IT Service Management (ITSM)
• toolHands-on experience with Microsoft Active Direc

toryStrong understanding

• of:Hardware & software troubleshoo
• tingNetworking fundamentals (DHCP,
• DNS)IT infrastructure and user environm

entsExperience w

• ith:Printer troubleshooting & print manage
• mentIT Asset Lifecycle Management (C
• MDB)Documentation and knowledge article crea

tion
Soft Sk

• ills:Strong customer-oriented mi
• ndsetExcellent communication and teamwork s
• killsGood analytical thinking with ability to see the bigger pi
• ctureAbility to balance multiple stakeholders and prior
• itiesWell-structured and clear written communication s

killsWillingness to work in a 24/7 support environment (shift based as nee

ded).
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