ticketing systems , Microsoft Office 365, Basic Networking, Remote Support, desktop support, remote access tools, troubleshooting concepts, Microsoft Windows 10, ITSM processes

Microsoft Intune, DHCP, Microsoft 365, Pbx, Dns, Entra ID, Windows operating systems, Datto RMM, Active Directory

Antivirus, Security Compliance, IT support, Outlook, Exchange Online, Cybersecurity, Microsoft 365, endpoint protection, MFA, device imaging software, endpoint management, Windows operating systems, OneDrive, software issues, Teams, Sharepoint

Network Management, It Inventory Management, Endpoint Security, It Helpdesk Support, Web Application Maintenance, Microsoft 365 Administration, Vendor Management, AI Workflow Automation, Database API Administration

Microsoft 365, Azure Ad, desktop support, ticketing system, email accounts, Active Directory, endpoint security tools, device lifecycle management, AV video conferencing, user onboarding, BPM asset systems

Microsoft 365, Azure Ad, ticketing system, Active Directory, endpoint security tools, device lifecycle management, AV video conferencing, BPM asset systems

network connectivity , Pbx, Dns, Exchange Online, Microsoft Intune, DHCP, Microsoft 365, Microsoft Entra ID, Active Directory, M365 Admin Centers, data networking technology protocols, OneDrive for Business, Windows operating systems, Datto RMM, Teams, Microsoft Remote Desktop, Sharepoint, MS Azure Cloud

ticketing systems , Azure Ad, Microsoft Entra ID, Active Directory, ITIL practices

Backup Recovery, user profile administration, basic networking support, installation and configuration of software, Customer Service Skills, Communication Skills

Servicenow, Troubleshooting Skills, Microsoft Office 365, Basic Networking Knowledge, Operating Systems, Exchange, Windows 10, remote control tools, Active Directory, Standards, protocols, asset management tools