Network Protocols, Microsoft Office, Mobile Device Management, Asset Management, End User Service Management, Troubleshooting of mobile devices, Corporate Mobile Device Management software, Google Suite Applications, print management

antivirus software , Windows OS, PostgreSQL, Switches, Exchange Online, System Administration, Firewalls, Network Monitoring, Microsoft 365, Vpn, Rest Apis, Entra ID, cloud service providers, n8n, endpoint hardware troubleshooting, MFA, QNAP NAS, wireless access points, GCP AI services, conditional access

M365, Microsoft Windows, security patch management, Active Directory, end-point applications

VMware, Hyper-V, Microsoft 365 and Exchange, Remote access tools, Microsoft 365 User Administration, Active Directory, Windows 11

mobile device support , Servicenow, Basic Networking Knowledge, Jira, Entra ID, Supporting migration programmes, Microsoft 365 administration and troubleshooting, Active Directory, Hardware deployment and break-fix support, Windows desktop support

ticketing systems , Microsoft Office 365, Basic Networking, Remote Support, desktop support, remote access tools, Microsoft Windows 10, troubleshooting concepts, ITSM processes

remediation , Windows Server, Outlook, Intune, Dns, DHCP, Client Administration, Security Compliance, Active Directory, Exchange O365, OneDrive, Teams, print services, O365 Services

email systems , Outlook, Switches, Networking, Servers, Firewall, Windows Environment, Exchange, Tcp/ip, Routers, backup systems, Active Directory, IT asset inventory

Technical Documentation, Windows OS, CCTV cameras, Ip Addressing, Network Troubleshooting, Support logs, Basic IT troubleshooting, LAN connectivity, Asset records, Firmware updates, NVRs, Troubleshooting connectivity, PoE support, System upgrades, Dvrs, System health checks, ip networking, Scheduled maintenance, System patches

Technical Documentation, Service Operations, KPI Monitoring and Reporting, Product Repair Maintenance, Data Analysis Interpretation, Customer Service, Product Installation, Regulatory Compliance, Root Cause Analysis RCA, Troubleshooting