Job Summary

We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles.

Core Responsibilities

Strategic Leadership

Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
Lead architectural decisions for complex, multi-workstream ServiceNow implementations
Establish centre of excellence frameworks and governance models for sustainable platform growth

Solution Design & Implementation

Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub

Technical Leadership

Guide implementation teams on architectural patterns, coding standards, and best practices
Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
Architect cross-platform solutions integrating ServiceNow with enterprise systems
Establish technical governance frameworks and platform standards
Lead technical discovery workshops and architecture review sessions

Innovation & Continuous Improvement

Research and evaluate new ServiceNow features and capabilities
Drive adoption of modern development practices including DevOps and Agile
Mentor team members on ServiceNow best practices and emerging technologies
Conduct regular architecture assessments and optimization reviews

Experience

Required Qualifications

14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture

Proven track record leading at least 2 large-scale ServiceNow implementations
Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:

Environmental, Social and Governance (GRC)
Strategic Portfolio Management (SPM)
Public Sector Digital Services (PSDS)

Technical Expertise

Deep understanding of ServiceNow platform architecture and capabilities
Expert knowledge of:

Now Platform App Engine

Integration Hub and Flow Designer

Service Graph CMDB

Now Intelligence & AI capabilities

Performance Analytics

Next Experience UI Framework
Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
Experience with modern integration patterns and technologies

Certifications

ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
ServiceNow Certified System Administrator (CSA)
Additional certifications in relevant ServiceNow products preferred

Education

Bachelor's degree in Computer Science, Information Technology, or related field
Master's degree preferred

Key Competencies

Strategic thinking and business acumen
Strong communication and stakeholder management
Problem-solving and analytical skills
Team leadership and mentoring
Innovation mindset
Change management expertise

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

ServiceNow Solution Architect (GovTech)