Objective

A key role as part of Furla, you will be the brand ambassador and create exceptionally positive experiences for every customer you encounter. You will embody the Furla values, vision and standards in everything you do.

You will actively contribute to the success of the Company whilst adhering to our policies and operational standards. You are a driven individual who is passionate about luxury retail and takes pride in delivering results and meeting targets.

A high performer who takes pride in their deliverables through quality, you will be able to make impact and influence process in line with best market practice.

Key Responsibilities

Sales

Create positive experiences for customers in store showcasing Furla merchandise and driving conversion resulting in sales
Drive sales through a variety of measures including average sale, multi-sale rate and category contribution
Achieve personal sales targets and personal sales statistic targets

Customer Care & CRM

Welcome all customers ensuring a positive experience
Build and foster genuine long-term relationships with our customers
Process customer repairs with strong attention to detail and effective communication
Assist/Support the resolution of any customer issues or complaints
Actively contribute to the CRM system and meet CRM signup targets

Product Knowledge

Become an expert across Furla Products, Colours, Categories and Seasonal Collections
Familiar with product functionality to be able to educate and demonstrate to customers

Visual Merchandising & Store Presentation

Contribute to the store upkeep to ensure it presents beautifully and in-line with our VM Guidelines
Continuously follow product presentation standards are maintained at all times
Ensure the highest standards of housekeeping are met both on and off the sales floor
Ensure reserves are orderly and maintained to protect the product and enable efficient stock management
Consistently seek process improvements and implement best market practice

Skills/Experience

Minimum 1 year's experience within the Retail industry in a similar position
Demonstrated experience working towards sales targets and KPIs
Familiar with premium and luxury sales is advantageous
Client focused and enjoys building strong relationships
Polished presentation with exceptional communication skills
Positive team player who thrives on achieving team goals
Ability to multi-task and work towards deadlines
Contributes to a positive work environment
Multilingual is advantageous
Immediately available candidate is highly preferred

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