Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

Tenant Enquiry & Requirement Handling – Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information.
Briefing & Onboarding – Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services.
Onboarding Monitoring & Handling – Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem.
Tenant Journey Monitoring – Monitor and assess tenants experience to identify areas for improvement.
User Satisfaction Survey Management – Plan, execute, and analyse user satisfaction surveys to gather actionable insights.
Tenant Feedback Monitoring & Handling – Collect, review, and address tenant feedback promptly, escalate issues as needed, and implement improvements.
Design reengineered processes that improve productivity, quality, and customer experience.
Define and track performance metrics to measure the impact of process changes.
Facilitate workshops, training sessions, and change‑management activities to support adoption.

Required Technical And Professional Expertise

Must be Singaporean
Must be eligible for Singapore MSD CAT 1 security clearance
Bachelor's degree in information technology or related discipline
2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects
Proficiency in business process modelling and analysis techniques
Excellent communication and presentation skills
ServiceNow Experience preferred.

Preferred Technical And Professional Experience

Basic Financial Concepts: Exposure to applying basic financial concepts, understanding their relevance in business analysis and solution development.
Business Plan Knowledge: Familiarity with business plans, enabling informed decision-making and effective communication with clients.
Database Management: Exposure to database management principles, supporting the design and implementation of data-driven solutions.

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