Overall Roll

The Receptionist serves as the vibrant face of our organization and the first ambassador of our celebratory culture, creating exceptional workplace experiences from the moment guests and visitors arrive. This position plays a pivotal role in delivering memorable first impressions that reflect our client's dynamic, celebration-focused environment while supporting the Campus Workplace Manager in executing operational excellence and the broader human experience strategy across all client sites.

Duties & Responsibilities

Guest & Visitor Experience

Provide exceptional first impressions through warm, professional, and enthusiastic greetings to all visitors, clients, and employees
Manage visitor registration, security protocols, and escort procedures while maintaining a welcoming atmosphere
Coordinate visitor logistics including meeting room assignments, and refreshment services
Handle incoming calls with energy and professionalism, routing inquiries efficiently
Create memorable welcome experiences for VIP visitors through personalized greetings and special touches
Maintain awareness of company celebrations and achievements to share exciting news with visitors

Workplace Atmosphere & Energy

Serve as the primary ambassador of the company's celebratory culture, radiating positive energy and enthusiasm
Proactively engage with employees, acknowledging personal milestones, work anniversaries, and achievements
Create moments of delight through personalized interactions, surprise treats, or uplifting conversations
Act as information hub for upcoming celebrations, events, and workplace activities

Site Operations

Conduct thorough physical checks of Front-of-House (FOH) spaces to ensure the space is well-maintained, cleaned and ready for the business day
Act as information hub for upcoming celebrations, events, and workplace activities
Create and track facilities management tickets for maintenance issues
Monitor and follow up on service requests until resolution
Support preventive maintenance programs through timely issue reporting

Event & Celebration Support

Assist with event setup and coordination for celebrations and gatherings
Support registration and check-in processes for company events and celebrations
Coordinate lobby decorations for seasonal celebrations, company events, and special occasions
Anticipate client needs to create memorable experiences
Coordinate lobby decorations for seasonal celebrations, company events, and special occasions

Mail Management

Receive and process incoming mail and parcels
Notify recipients of arrivals and manage secure storage
Arrange courier services and manage outgoing parcels

Conference Room & Meeting Support

Proactively manage meeting room bookings through EMS/Book-It systems Resolve scheduling conflicts and optimize space utilization
Perform daily conference room checks and report maintenance issues Coordinate with IT and facilities teams to ensure seamless meeting operations Support catering arrangements for meetings and events when required

Experience

2-years experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)
Managed high profile management team (e.g., C-suite & VVIPS)
Prior experience to manage meeting room services is an advantage
Minimum 2-3 years of reception or customer service experience
Experience in corporate office environment preferred
Familiarity with workplace management systems advantageous

Skills Required

Excellent verbal and written communication skills
Exceptional attention to detail and organizational abilities
Strong multi-tasking capabilities with ability to prioritize effectively
Proficiency in MS Office Suite
Customer service orientation with ability to anticipate needs
Ability to work independently while supporting team objectives

Personal Attributes

Professional, courteous, and cooperative demeanor
Confident, friendly, and engaging personality
Discrete and trustworthy in handling confidential information
Adaptable and open to innovative workplace practices
Strong drive to deliver exceptional service experiences
Cultural awareness and sensitivity to diverse stakeholders

Additional Requirements

Ability to maintain composure in busy, fast-paced environment
Flexibility to support various workplace initiatives and events
Understanding of health and safety protocols
Willingness to learn and adopt new technologies and processes

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