ticketing systems , Servicenow, DHCP, Microsoft 365, Dns, Jira, Windows 10, remote support tools, local network setups, zendesk, PC hardware components

network connectivity , Windows Servers, Ms Office 365, Switches, Firewalls, Ms Office, Video Conferencing, Backup Solutions, Adobe Acrobat, AV Support, Active Directory

ticketing systems , Microsoft Office 365, Basic Networking, Remote Support, desktop support, remote access tools, troubleshooting concepts, Microsoft Windows 10, ITSM processes