ticketing systems , Servicenow, DHCP, Microsoft 365, Dns, Jira, Windows 10, remote support tools, local network setups, zendesk, PC hardware components

Microsoft Intune, endpoint management tools, VPN and networking fundamentals, device deployment, SCCM MECM, Microsoft Windows 10, Endpoint Manager, Active Directory, Azure Active Directory Entra ID, Microsoft 365 Suite

Asset Management, Printers, Networking Basics, Microsoft Office, Macos, Windows 10, Reporting Tools, AV Systems, Windows OS deployment

Servicenow, M365, Hardware Troubleshooting, asset tracking, Windows 11, basic network troubleshooting

Microsoft Exchange, Windows 10, Active Directory, Group administration, Troubleshooting

Asset Management, Printers, Networking Basics, Microsoft Office, Macos, Reporting Tools, Windows 10, AV Systems, Windows OS deployment

ticketing systems , Microsoft Office 365, Remote Support, Networking, desktop support, Troubleshooting, Microsoft Windows 10, ITSM processes

Bitlocker, Wlan, Antivirus, Webex, Lan, SCCM, Windows 10, GlobalProtect VPN, Telco links, Active Directory, MDM, BeyondTrust, CrashPlan

DHCP, Microsoft 365, Vpn, Macos, Dns, Windows, Active Directory, ITIL practices