Desktop & Workplace Support Engineer

Required Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Minimum 3-5 years of experience in desktop support, endpoint engineering, or workplace services.
• Strong knowledge of:
• Microsoft Windows 10/11
• Microsoft 365 Suite
• Active Directory
• Azure Active Directory (Entra ID)
• Microsoft Intune
• Endpoint Manager
• SCCM/MECM
• VPN and networking fundamentals
• Experience supporting enterprise desktop and laptop environments.
• Hands-on experience with device deployment and endpoint management tools.
• Ability to work independently and manage multiple customer engagements.

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator Associate.
• Microsoft 365 Certified certifications.
• ITIL Foundation certification.
• CompTIA A+ or equivalent certification.
• Previous experience supporting pre-sales or solution consulting activities.