Our client is a fast-growing cloud-native technology company, founded by core members of the Microsoft Azure team. They specialise in enterprise Kubernetes platforms and have supported 500+ large organisations across finance, telecom, energy and government sectors.

About the Role

This role focuses on supporting and troubleshooting enterprise cloud-native platforms built on Kubernetes. You will work closely with customers to resolve technical issues, ensure platform stability, and act as a key bridge between users and the China engineering team. The core objective is to ensure the operational stability of the customer platform, with no high-intensity urgent incident tasks.

Responsibilities

Provide on-site guidance and training for customers product trial, help customers to solve technical problems, become a bridge of technical communication between customers and the company, and maintain good customer relations.
Collaborate with the sales team to deliver solutions, and provide post-sales technical support.
Collect and sort out customer and market demand to provide more accurate and timely information for back-end product research and development.
Carry out technical exchange and cooperation with partners.
Handle customer issue ticket.

Qualifications

Must-Have
2–5 years of experience in cloud, DevOps, or infrastructure support roles
Hands-on experience with:
Kubernetes (K8s)
Docker
Experience in troubleshooting / support / operations in production environments
Familiar with mainstream cloud computing technologies and related enterprise products.
Candidates with post-sales, operation and maintenance or project delivery in medium/large cloud-native projects (e.g., K8s-based PAAS platforms) are preferred
Familiar with cloud platforms (AWS, Azure, Huawei, AliCloud or similar)
Strong problem-solving and analytical skills
Fluent in both English and Chinese (to support regional stakeholders from China)

Required Skills

Experience in SRE / incident management / on-call environments
Exposure to CI/CD, microservices, or container platforms
Certifications such as CKA / CKAD
Experience working with enterprise clients or large-scale systems

Pay range and compensation package

If this role sparks your interest, feel free to reach out to Kevin Chong for more details.

Cloud Support Engineer (Kubernetes)

Cloud Support Engineer