Workspace Service Coordinator

Company Description C&W Services Singapore is a fully integrated facility services, engineering solutions, and energy management company with over 30 years of experience in the local market. The organization delivers facilities and property management services to a wide range of clients, including developers, property owners, occupiers, investors, and real estate fund managers. Its customer base also includes governments, corporate real estate companies, multinationals, business conglomerates, and manufacturing companies. As a leading expert in Public Private Partnership projects since 1989, C&W Services Singapore has a proven track record managing large-scale projects such as housing estates and townships, offering stable and diverse career opportunities for facility services professionals.
Role Description The Workspace Service Coordinator is a full-time, on-site role based in Singapore, responsible for supporting day-to-day workspace operations and service delivery. This role coordinates workspace services, including room and desk allocations, maintenance requests, and vendor activities to ensure a safe, efficient, and well-maintained environment. The coordinator serves as a key point of contact for occupants and stakeholders, handling service requests, addressing queries, and escalating issues when necessary. Daily tasks include monitoring service performance, updating records and reports, assisting with operational planning, and supporting implementation of workspace standards and procedures. The role also collaborates closely with operations, engineering, and facilities teams to maintain service quality and enhance the overall workplace experience.
Qualifications

• Candidates should possess skills in Service Coordination to manage workspace services, schedule activities, and support day-to-day facilities operations.
• Candidates should possess strong Interpersonal Skills to build effective working relationships with occupants, vendors, and internal teams.
• Candidates should possess clear Communication skills, both written and verbal, to respond to service requests, prepare updates, and convey information accurately.
• Candidates should possess Operations Management skills to support planning, monitoring of service performance, and adherence to established procedures.
• Candidates should possess Customer Service skills to address occupant needs promptly, handle feedback professionally, and maintain a positive service experience.
• Relevant experience in facilities management, workspace coordination, or property operations is beneficial.
• Ability to work independently on-site, manage multiple tasks, and prioritize in a fast-paced environment.
• Proficiency with office software and facility management systems; familiarity with reporting and documentation processes is an advantage.
• Diploma or degree in facilities management, operations, business, or a related field is preferred.