At JLL, we're looking for a Workplace Executive who is passionate about driving technological innovation and excellence in our dynamic commercial real estate environment. You'll be instrumental in shaping a brighter way for our clients by designing, developing, and implementing solutions that transform property management services. This role carries significant operational responsibilities across facilities management, asset maintenance, compliance, and environmental health and safety. You'll be accountable for critical building services while also managing contract compliance, risk management, and emergency response planning. Working closely with Account Leads and cross-functional teams, you'll ensure the seamless operation of facilities while maintaining the highest standards of safety and compliance. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll lead initiatives that drive operational excellence while fostering sustainability and efficiency across our portfolio.
A Workplace Executive is responsible for overseeing various aspects of workplace management, ensuring efficient operations, compliance, and a positive workplace experience. This role requires a diverse skill set and the ability to manage multiple responsibilities across different domains. They include but not limited to data & reporting, Compliance & Risk Management, Training & Development for FM staff and subcontractors, vendor management, asset management as well as Environmental Health Safety related activities.
Key Responsibilities:
- Assist Account Lead with tenant liaison activities and resolve property-related issues promptly.
- Inspect ongoing minor renovation or maintenance projects
- Check daily reports on facility operations and address operational concerns
- Perform spot checks on cleaning and maintenance services
- Respond to ad-hoc requests from employees or management
- Ensure all critical issues have been addressed and plan for resolution
- Monitor and manage any emergencies or urgent facility issues
- Continuously assess the workplace for potential improvements in efficiency, safety, or experience
- Stay updated on any changes in relevant regulations or company policies
- Update asset registers and maintenance schedules
- Review and respond to help desk tickets, ensuring timely resolution
- Prepare for any upcoming audits or inspections
- Analyse workplace data and KPIs, preparing monthly reports
Data Analysis and Reporting:
- Proficiency in collecting, analyzing, and interpreting workplace data.
- Ability to create and present KPI reports and SLAs.
- Experience with CMMS (Computerized Maintenance Management System) data analysis
Compliance and Risk Management:
- Knowledge of relevant health and safety regulations
- Understanding of corporate policies and procedures
- Experience in contract compliance and risk mitigation strategies
- Familiarity with record retention procedures and audit processes
Training and Development:
- Ability to develop and deliver training programs.
- Effective communication and presentation skills
- Commitment to continuous learning and staying updated on industry regulations.
Asset Management:
- Experience in maintaining asset registers.
- Knowledge of maintenance planning and execution
- Project management skills for overseeing minor projects.
Vendor Management:
- Ability to manage and coordinate multiple vendors and contractors.
- Experience in conducting quality control checks and spot inspections.
- Negotiation skills for managing vendor contracts and costs.
Workplace Experience and Service Management:
- Understanding of workplace experience concepts and best practices
- Customer service orientation for managing help desk operations and user requests.
- Knowledge of facilities services such as cleaning, waste management, pest control and landscaping.
Environment, Health & Safety (EHS):
- Understanding of EHS regulations and standards
- Experience in implementing and maintaining EHS programs.
- Knowledge of emergency preparedness and response procedures
Analytical and Problem-Solving Skills:
- Ability to identify trends, issues, and improvement opportunities from data.
- Critical thinking skills for developing solutions to workplace challenges.
Communication and Interpersonal Skills:
- Excellent written and verbal communication abilities
- Ability to collaborate effectively with various departments and stakeholders.
Organizational and Time Management Skills:
- Capacity to manage multiple tasks and priorities simultaneously.
- Attention to detail and ability to meet deadlines.
Technical Skills:
- Proficiency in using relevant software and tools for data management and reporting.
- Understanding of workplace technologies and digital infrastructure
Leadership and Team Management:
- Ability to guide and support FM staff and subcontractors.
- Experience in change management and implementing new initiatives.
Qualifications
- Diploma in Facility Management, Engineering, or a related field.
- Proven experience in facility management, preferably in a corporate setting.
- Strong understanding of health and safety regulations and best practices.
- Excellent organizational, communication, and interpersonal skills.
- Proficiency in Microsoft Office Suite and CMMS software.
- Knowledge of Change management process for technical maintenance activities
