What this job involves:
As a Workplace Coordinator at JLL, you'll serve as the vital connection between our people and their physical workspace, ensuring every employee has what they need to thrive in their daily work environment. This role puts you at the heart of creating exceptional workplace experiences by managing day-to-day operations, coordinating services, and fostering an environment where collaboration flourishes. You'll be the go-to resource for workplace-related inquiries, and vendor coordination while maintaining the high standards that set JLL apart through our commitment to innovation and excellence. Working closely with cross-functional teams, you'll help shape a brighter way forward by ensuring our workspace supports productivity, wellbeing, and the seamless delivery of services to both internal teams and external clients.
What your day-to-day will look like:
- User/Stakeholder Management
Provide superior customer service to meet user's expectations
- Procurement & Vendor Management
Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors works)
Assist in the procurement of vendors and services as required
Assist with vendor onboarding assessment
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
Ensure prompt and accurate management of purchase orders, Goods received and account payable
- Site Operations and Report Management
Responsible for site facilities operational activities, not inclusive of mailroom, key press management, office supplies management, etc
Responsible for onboarding and offboarding activities
Conduct regular reporting and data compilation including space utilization analysis for headcount reporting, update office layouts using AutoCAD software, and prepare professional presentations and lease renewal proposals using PowerPoint
Assist in the implementation of Industry Best Practice operations
Seek ways to constantly reduce costs and improve operational standards
- Any other support tasks and requirement as required by the Client Reporting Manager
Desired or preferred experience and technical skills:
Able to cooperate and work well with others to meet targets
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm's procedures and standards
- User Focus & Relationship Management
Able to interact with employees across all levels & vendors with ease
Ability to manage conflict and conflicting priorities
Demonstrates ability to work with vendors to deliver efficient services
Demonstrates proactive & professional approach to customer service
Has a customer-oriented attitude
- Prior facilities experience
Proven ability to manage multiple and complex facilities operational matters on a daily basis
Demonstrates ability to prioritize and manage the completion of facilities related activities in an efficient manner
- Problem-solving skills capacity to deal with ambiguity and solve complex problems effectively
- Ability to effectively deal with stressful situations
- Able to work independently
- Self-motivated; confident & energetic
- Flexible able to adapt to rapidly changing situations
- Goal-oriented able to focus on meeting all performance targets
- Strong communicator good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
- Exhibits honesty & trustworthiness
- Experience with workplace utilization metrics, lease administration processes, and CAD software for space planning preferred
Required Skills And Experience
- Advanced proficiency in Microsoft Office applications, particularly PowerPoint for presentations and proposal development
- At least 2 years of prior experience in space planning, workplace management or related field preferred
- Working knowledge of AutoCAD for office layout updates and space planning
- Experience with space utilization reporting and workplace analytics
- Demonstrated experience in preparing lease renewal proposals and client presentations
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
Location: on site
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally.
