Wintel Engineer

1. Monitoring & First-Level Support

. Monitor Windows Server, Active Directory services, and related infrastructure usingenterprise monitoring tools.

. Respond to alerts, perform initial triage, and determine escalation paths based onSOPs.

. Conduct routine Windows system health checks and document findings.

2. Incident Handling & Escalation

. Act as the first responder during shift for Windows Server or service-relatedincidents.

. Perform basic troubleshooting (Event Viewer logs review, service status checks,disk/CPU/memory analysis, network connectivity tests).

. Create and update incident tickets with clear and accurate information.

. Escalate promptly to L2 Wintel engineers or vendor support when issues exceed L1 scope.

3. Operational Tasks

. Support routine operational tasks such as daily health checks, updating and closingITSM tickets, user account administration (Active Directory), service restarts,backup monitoring, and log collection.

. Assist in Windows Server patching, scheduled maintenance, and system updates undersupervision.

. Follow established runbooks for system checks, failover tests, cluster checks, andrecovery procedures.

4. Shift Work

. Perform duties within a rotating 24×7 shift schedule, including nights, weekends, andpublic holidays.

. Ensure proper handover to the next shift with accurate and complete status updates.

5. Vendor& Team Collaboration

. Work with internal/customer teams and external vendors to coordinate issueresolution.

. Supportimplementation tasks and change activities led by senior WinTel engineers.

Required Skills & Experience:

. Around 3 years of experience in Windows Server / WinTel system support or operations.

. Basic knowledge of Windows Server administration (2012/2016/2019/2022)

. Understanding of directory services concepts (AD, DNS, DHCP).

. Active Directory basics (user management, OU navigation, group membership, lockoutchecks)

. OS patching processes

. Storage concepts (LUN usage, disk partitions)

. Monitoring tools and ITSM/ticketing systems.

. Familiarity with ITIL processes.

. Basic scripting knowledge (PowerShell preferred).

. Exposure to virtualization platforms (VMware/Hyper‑V) or cloud environments is a plus.

. MCSA,Windows Server, or equivalent knowledge is advantageous.

. Experiencewith enterprise server hardware (Dell, HP, Lenovo).

. Singaporeanor Singaporean Spouse (if applicable due to security clearance requirements).

Preferred (Good-to-Have) Experience:

. Basic familiarity with automation tools (PowerShell DSC, SCCM, Intune).

. Exposure to backup and disaster recovery operations (Veeam, Commvault).

Soft Skills:

. Strong communication skills.

. Detail-oriented with a strong sense of responsibility.

. Ability to follow structured procedures accurately.

. Willingness to learn and adapt.

. Strong teamwork and collaboration skills.