Windows, Exchange and VMWare L1/L2 System Engineer

• In depth knowledge and experience on Windows servers (2019 and 2022)
• Active Directory, DNS, DHCP, File & Print servers, MS Cluster, Server backup, AD Federated Services & Windows PowerShell.
• Hardware Management of Dell and Lenevo servers
• Firmware update and Remote management tool configuration knowledge of physical servers
• Install and configure OS on physical servers and virtual machines
• Configuration of RAID on physical servers
• Basic skill to analyze and troubleshoot hardware issues
• Manage Exchange 2019 and Exchange online
• Manage and Troubleshoot Esxi and Virtual Servers running

Responsibilities

• Provide a point of escalation and support to the L1 Engineers.
• Participate in weekend maintenance activities, as required.
• Perform routine system administration duties in a Windows Active Directory environment.
• Monitor servers and troubleshoot problems.
• Produce appropriate documentation for server deployment, configuration, and related processes.
• Vulnerability assessment fixing of findings for new servers and existing servers
• Participating regular patching activities
• Participates in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems.

Requirements

• Install and configure and maintain server operating systems and repair server hardware
• VMWare VSphere 8.x - Experience or significant exposure to any of the following technologies:

VMWare VSphere and its features (vMotion, HA, DRS etc...) ESXi deployments

• VM creation, templates, snapshots and VM backup
• Administer and support VMware platform
• Maintain appropriate documentation on virtualization
• Provide a point of escalation and support to the L1 system engineers
• Monitor ESXi servers and troubleshoot problems
• Produce appropriate documentation for application deployment, configuration, and related processes.
• Responsible for the operations and upkeep of the private and shared virtualized environments.
• Work closely with other virtualization engineers on new implementations as well as maintaining the current environments.
• Act as a technical escalation point within Central Operations for virtualization specific issues.
• Responsible for implementing and supporting process and systems are in place to deliver highly available virtualization platforms.
• Creates documentation for environments, processes, technical training, and support procedures.
• Provides training and technical leadership to Tier I personnel.
• Provide additional support when necessary for backup and storage functions.
• Drives efficient and effective resolution of customer issues.
• Participates in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems.
• Must have working experience supporting, maintaining and administering core VMware technologies.
• Must have experience performing Enterprise level Project Implementation and support.
• Also must have strong working & technical knowledge.
• Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments.
• Must have Good verbal and written communications skills.
• Must have very strong problem solving and troubleshooting skills.
• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, advanced / Higher/ Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.
• At least 2 - 4 year(s) of working experience in the related field is required for this position.