Job Description

Job Summary

Provide L2/L3 production support for payment applications, managing incidents and problems with root cause analysis, troubleshooting across application layers, and delivering system improvements to ensure stable and efficient payment processing.

Responsibilities

Deliver L2/L3 production support for payment applications to ensure continuous system availability and performance
Perform incident and problem management by conducting detailed root cause analysis to resolve issues effectively
Troubleshoot application, middleware, database, and integration components to identify and fix faults
Proactively recommend and implement improvements to enhance system stability, productivity, and maintainability
Support application releases, deployments, and production environment changes to ensure smooth transitions
Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) drills to validate operational readiness
Monitor payment transactions, application performance, and system health to detect and address anomalies promptly
Analyze payment transaction data to identify trends and areas for operational improvement
Deliver software enhancements, bug fixes, and routine maintenance activities to improve application functionality
Maintain comprehensive technical documentation, operational procedures, and facilitate knowledge transfer among teams
Coordinate effectively with business users, vendors, and infrastructure teams to resolve issues and align support efforts
Support software upgrades, enhancements, testing, and validation activities to maintain system currency and compliance

Preferred competencies and qualifications

3 to 5 years of application development and/or production support experience in the Banking domain
Hands-on experience with Java, Spring Framework, Oracle Database, Oracle WebLogic, .NET, and BizTalk technologies
Experience working in Linux and Windows operating environments
Understanding of APIs and Microservices architecture to support modern application integration
Familiarity with DevOps and Continuous Integration/Continuous Deployment (CI/CD) practices
Experience supporting payment systems such as Cross Border Payments, MEPS+, FAST-RT, or similar real-time payment platforms
Good understanding of ISO 20022 messaging standards for payment transactions
Exposure to ITIL Incident and Problem Management processes to align with industry best practices
Knowledge of JUnit, PMD Tools, and SonarQube for software testing and code quality assurance
Strong troubleshooting, analytical, and problem-solving skills applied in production support contexts
Effective verbal and written communication skills to collaborate across teams and stakeholders