Description
What You'll Be Doing
As a Warranty Admin Assistant (Distribution), you'll be reviewing and validating dealer warranty claims while ensuring compliance, accurate payments, and smooth coordination with dealers and the manufacturer.
- Review and process warranty claims from authorized dealers, ensuring accuracy and compliance with warranty policies
- Check repair documents, parts usage, labour operations, and causal parts to confirm claim eligibility
- Identify incorrect or over‑claimed submissions and follow up on corrections
- Act as the main contact between dealers and the manufacturer for all warranty‑related matters
- Guide dealers on correct claim submission, policy updates, and common rejection issues
- Ensure warranty activities follow contractual agreements, manufacturer standards, and internal controls
- Support warranty audits by preparing required documents, reports, and corrective actions
- Review warranty payment statements and prepare credit notes for verification and submission to Accounts Receivable
- Track and ensure timely settlement of all warranty‑related financial transactions
- Prepare regular reports on claim volumes, approval rates, rejection trends, and turnaround time
- Analyze warranty data to identify recurring issues, training needs, cost savings, and process improvements
- Support dealer training by sharing best practices, common claim errors, and policy changes
- Stay up to date on vehicle products, warranty coverage, technical bulletins, and service campaigns
Who We're Looking For
- Minimum NITEC in Automotive or equivalent
- At least 3 years of automotive or warranty experience
- Proficient in Microsoft Office
- Strong interpersonal and communication skills
- Attention to detail and adaptable to fast-paced environment
EA Registration Number: R24124723
EA License number: 02C4944
EA Personnel: Delwin Lim Junjie
