Warehouse Supervisor cum Customer Service

Company Overview / Employee Value Proposition

At Happy Together Academy, we are dedicated to empowering individuals through high-quality skills training and hands-on workshops. With a focus on practical learning and industry-relevant expertise, we have successfully trained over 2,000 learners across various fields, helping them gain valuable skills to advance their careers and personal growth.

Our workshops are designed to be engaging, interactive, and results-driven, ensuring every participant leaves with real-world knowledge they can apply immediately. Whether you're looking to upskill, reskill, or explore a new passion, we provide the training needed to stay competitive and thrive in today's fast-changing world.

Job Summary

We are looking for a responsible and hands-on Warehouse Supervisor cum Customer Service to oversee daily warehouse operations while ensuring timely responses to customer queries.

Responsibilities

• Supervise daily warehouse activities including picking, packing, and dispatch to maintain smooth operations
• Ensure orders are packed accurately, meet quality standards, and are correctly labelled before dispatch
• Coordinate and schedule stock deliveries and courier collections to meet delivery timelines
• Monitor stock levels and support stock control and replenishment to prevent shortages
• Maintain warehouse cleanliness, safety, and proper storage practices to ensure a safe work environment
• Train and guide packing staff on standard operating procedures (SOPs) and quality standards to improve team performance
• Handle customer enquiries related to orders, delivery status, and stock availability with timely and professional responses
• Follow up on delivery issues, missing items, or packing discrepancies to resolve customer concerns promptly
• Coordinate internally with relevant teams to resolve customer issues efficiently
• Maintain clear and accurate records of customer communications and resolutions for accountability

Required competencies and certifications

[None present in original JD]

Preferred competencies and qualifications

• Experience in warehouse operations, logistics, or customer service
• Basic inventory and stock management knowledge
• Ability to multitask and work effectively in a fast-paced environment
• Strong attention to detail and quality control to ensure order accuracy
• Comfortable managing and guiding packing staff
• Responsible, organised, and hands-on approach to work
• Proficient in handling customer communications via online platforms such as WhatsApp and email

Other Information

• Working Location: Warehouse / Operations Site
• Working Hours: 5-day work week

Training will be provided on internal systems and SOPs Opportunities to grow into Operations or Logistics Lead roles Why Join Us Stable operational role with clear responsibilities Hands-on leadership exposure Supportive team environment Long-term growth opportunities