Warehouse Operations Supervisor

Key Responsibilities

1. Daily Inbound/Outbound Exception Management (30%)

• Monitor inbound and outbound operations in real-time; identify and resolve exceptions immediately
• Inbound exceptions: short shipment, carton damage, document discrepancy, putaway errors
• Outbound exceptions: wrong pick, short pick, over pick, wrong SKU, missed scan
• Cancelled orders: inventory deducted but not picked;滞留 goods not returned to stock
• Document exceptions with photos and email notifications for traceability
• Drive same-day resolution; escalate unresolved issues to Regional Operations Manager
• Liaise with 3PL on-site team to ensure corrective actions are implemented

2. Weekly Cycle Count (20%)

• Organize and execute weekly inventory cycle counts covering high-value SKUs and high-risk locations
• Verify count dimensions: location + SKU + quantity
• Investigate variances: review transaction history, verify documents vs. physical, check CCTV
• Generate cycle count reports; track discrepancy resolution to closure
• Support quarterly/annual physical inventory counts

3. Returns Classification & Same-Day Processing (25%)

• Supervise returns receiving, counting, and classification workflow
• Classify by condition: sellable / damaged / pending QC
• Sellable items: return to bulk storage locations immediately
• Damaged items: move to RMA area
• Ensure all returns are processed same day; no cross-day backlog

4. On-site Delivery Assurance & Rapid Response (25%)

• Ensure orders meet SLA for outbound and pickup timelines
• On-site presence during peak seasons and promotional periods
• Support local compliance: accompany certification officers, verify product batches, supervise labeling
• Monitor 3PL SOP compliance; conduct spot checks
• Handle urgent issues on-site and sync with Regional team

Requirements

• Minimum 3 years of warehouse operations experience, preferably in e-commerce or 3PL environment
• Bilingual: fluent in English and Mandarin Chinese (written and spoken)
• Strong understanding of WMS, inventory management, and warehouse processes
• Experience managing exceptions, cycle counts, and returns processing
• Ability to work independently and report to remote stakeholders
• Proficient in MS Office (Excel, Word, Outlook)
• Detail-oriented with strong problem-solving skills
• Singapore work authorization required