Warehouse Operations Executive

Role Overview

We are looking for a hands-on Warehouse Operations Executive to manage inventory, device preparation, shipment coordination, and light after-sales support. This role is ideal for someone who is organised, technically inclined, and comfortable working across both operational and support functions.

The role is not a daily shipping role, so the candidate should be flexible and willing to support customers and internal teams with basic troubleshooting of hardware and software when required.

Key Responsibilities

Inventory & Operations

• Maintain and track inventory of devices, accessories, and consumables

• Assemble kits by packing devices and accessories into boxes as per project requirements

• Label, document, and prepare shipments for local and international delivery

• Coordinate with freight forwarders, couriers, and internal teams for shipment scheduling

• Prepare and manage shipping paperwork (packing lists, invoices, customs / re-export documents where applicable)

Device Setup & Testing

• Install and configure applications on tablets and devices

• Perform basic device setup (MDM enrollment, app installation, single-app mode where applicable)

• Test devices and kits before shipment to ensure functionality

• Record serial numbers, device status, and deployment details

After-Sales & Support (as required)

• Provide basic after-sales support when shipment workload is low

• Troubleshoot common hardware issues (connectivity, charging, device pairing, sensor issues)

• Troubleshoot basic software issues (app login, data sync, connectivity)

• Coordinate with technical teams or vendors for escalations when needed

• Assist in replacement, swap-out, or repair logistics

Process & Coordination

• Follow standard operating procedures (SOPs) for deployment and support

• Maintain clear documentation for inventory, shipments, and support cases

• Support continuous improvement of operational and support processes

Requirements & Skills

• Experience in operations, logistics, inventory management, or device deployment preferred

• Comfortable working with tablets, mobile apps, and basic IT setup

• Hands-on, detail-oriented, and well organised

• Able to follow checklists and SOPs accurately

• Willing to support customers and internal teams on an ad-hoc basis

• Good communication skills and a problem-solving mindset

• Experience with healthcare devices, IoT devices, or tech deployments is a plus (but not mandatory)

Nice to Have

• Experience with MDM tools (Intune, ABM, or similar)

• Experience handling international shipments or customs documentation

• Prior after-sales or technical support experience