Warehouse Customer Service Officer

• Perform data processing, transactions, and updates in KWE's WMS (warehouse management system) and/or customer's system.
• Communicate with our customers via email and phone calls on daily operational matters.
• Verify the billing summaries with supporting operational documents prior to customers and customer requirements.
• Coordinate with the Operations team to arrange inbound and outbound activities within required timelines.
• Provide immediate reporting to the direct superior on any irregularities, discrepancies, or customer escalations.
• Any other ad-hoc duties as assigned by the Management/Manager from time to time.

Job Requirements:

• Minimum 2 to 3 years of working experience as a Warehouse Customer Service Officer in same industry.
• Basic knowledge and hands-on experience with Warehouse Management Systems (WMS) and related documentation processes and SAP.
• Proficient in English (spoken, written, and reading) for communication with customers and appointed vendors.
• Experience handling documentation such as operational checklists, temperature and RH reports, and compliance records.
• Able to compile and submit periodic KPI reports accurately.
• Capable of verifying billing reports against operational records and service agreements.