Warehouse Customer Service Officer

Job Descriptions:

• Perform data processing, transactions, and updates in KWE's WMS and/or customer systems.
• Communicate with customers via email and telephone on daily operational matters.
• Verify billing summaries with supporting operational documents prior to customer submission.
• Maintain proper filing and retention of operational documents according to company and customer requirements.
• Coordinate with the Operations team to arrange inbound and outbound activities within required timelines.
• Provide immediate reporting to the direct superior on any irregularities, discrepancies, or customer escalations.

Job Requirements:

• Minimum 3 to 5 years of working experience as a Warehouse Customer Service Officer in same industry (Warehouse 3PL/Logistics).
• Basic knowledge and hands-on experience with Warehouse Management Systems (WMS) and related documentation processes and SAP.
• Proficient in English (spoken, written, and reading) for communication with customers and appointed vendors.
• Experience handling documentation such as operational checklists, temperature and RH reports, and compliance records.
• Able to compile and submit periodic KPI reports accurately.
• Capable of verifying billing reports against operational records and service agreements.
• 5.5 days work week (alternate Saturday off upon confirm) and willing to work overtime if requested.