Warehouse Assistant

Company Overview

The Music Works is a trusted music store and school in Singapore, offering instruments like digital pianos, drums, guitars, and ukuleles. We provide tailored music lessons and are authorized dealers for Casio, Yamaha, Roland, and Korg.

Job Summary

Support warehouse operations by managing inventory receipt, inspection, and stock accuracy. Assist customers professionally by recommending products and ensuring timely order processing and delivery.

Responsibilities

• Receive, unload, count, and stock inventory accurately in the warehouse
• Process orders efficiently to meet customer expectations and business timelines
• Inspect items for damage or faults and update inventory records accordingly
• Pick and pack items following specified packing guidelines to ensure order accuracy
• Collaborate effectively with team members to support warehouse and sales operations
• Conduct bi-annual stock takes to verify all products in the warehouse
• Monitor and maintain stock accuracy by reconciling physical stock with inventory management system records
• Record all stock movements promptly to ensure inventory accuracy
• Handle customer complaints with tact and diplomacy to resolve issues professionally
• Greet walk-in customers warmly and professionally to create a positive experience
• Introduce company product features and recommend suitable products based on customer needs
• Coordinate with relevant personnel to ensure product availability and timely delivery

Preferred competencies and qualifications

• Experience in warehouse inventory management and customer service
• Knowledge of musical instruments and related products

Other Information

Job Benefits:

• Friendly working environment
• Access to staff recreational facilities including jacuzzi, swimming pool, gym, and BBQ pits
• General medical benefits