Warehouse Assistant Manager

Specific Responsibilities

Customer Service & Coordination

• Fulfill customers needs and support the smooth execution of warehouse operations.
• Act as the secondary point of contact for customers, suppliers, and internal departments.
• Attend enquiries via email and telephone from both existing and new customers.
• Ensure the customer service team bills accurately for all warehouse orders.

Operational Management

• Maintain standards of health, safety, hygiene, and security within the warehouse environment.

• Formulate a prevention plan to eliminate potential operational accidents.

• Oversee daily warehouse operations, resolve operational issues, and ensure SOP compliance.
• Implement and execute projects from new clients.

• Continuously improve operational processes and update SOPs.

• Manage manpower allocation, motivating staff, and fostering teamwork to meet productivity targets and KPIs.

Inventory & Asset Management

• Responsible for tallying monthly inventory and ensuring stock control systems are accurate and up to date.

• Implement and sustain 5S methodologies to ensure a clean and efficient work environment

• Manage warehouse assets, including packing materials, trolleys, and other equipment.

• Manage warehouse operational costs and contribute to cost-control measures.
  
  Staff Supervision & Performance

• Supervise and evaluate warehouse staff performance.

• Lead and oversee staff safety, welfare, and discipline at work.

• Support the Operations Manager in training, coaching, and performance development of team members.

Vendor & Compliance Management

• Manage contractors and suppliers, including quotation evaluation, negotiation, and adherence to ISO requirements.
• Produce regular operational reports and statistics on a daily, weekly, and monthly basis.
  

Job Specifications/Requirements:

• Diploma/Degree in Logistics or Supply Chain Management.
• At least 2 to 3 years working experience in warehouse management. Preferably those who have held middle management positions and worked in 3rd party Logistics settings.
• Proven experience in improving warehouse operation namely: productivity, inventory, accuracy, etc.
• Experience in developing SOPs, Work Instructions (WIs), and managing Warehouse Management Systems (WMS).
• Knowledge of operation management by piece/unit, quality control, and quality assurance processes.
• Proficient in 5S methodologies and Microsoft Office tools.
• Excellent interpersonal, problem-solving, and leadership skills.
• Good attendance, punctuality, and professionalism

Working Location: 24 Penjuru Road #01-06B, ALOG Commodity Hub Singapore 609128

Working Hours: Monday - Friday (9:00AM to 6:30PM)