Responsibilities:
- Ensure customer needs are met and maintain high levels of satisfaction.
- Oversee full branch operations, including succession planning and staff retention.
- Manage staff performance, development, and operational compliance.
- Promote service excellence and foster a service-oriented team culture.
- Monitor and control warehouse operational costs and budgets.
- Prepare and analyze monthly reports on operations, sales, productivity, and finances.
- Ensure timely collections and resolve overdue payments efficiently.
- Address and resolve customer complaints and claims promptly.
- Maintain health, safety, hygiene, and security standards in the workplace.
- Implement continuous process improvements, SOP updates, and 5S methodologies.
- Manage inventory, assets, and manpower to ensure productivity and accuracy.
- Plan and execute client projects, ensuring operational efficiency and compliance.
- Serve as main point of contact for customers, suppliers, and internal departments.
- Oversee contractor and supplier negotiations, ensuring adherence to ISO standards.
Qualifications:
- Degree in Logistics, Supply Chain Management, or related discipline.
- 3-5 years warehouse management experience, preferably in FMCG settings.
- Strong leadership skills with experience in middle management roles.
- Proven track record in improving warehouse productivity, inventory accuracy, and operational efficiency.
- Experienced in developing and implementing warehouse SOPs.
- Skilled in quality control, quality assurance, and operations management by unit.
- Strong data analysis, problem-solving, and team collaboration abilities.
- Customer-focused mindset with the ability to meet and exceed expectations.
- Proficient in 5S, WMS, barcode operations.
- Reliable, punctual, and able to work effectively in dynamic, fast-paced environments.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070
