WAITER SUPERVISOR

Job Summary

The Waiter Supervisor leads the front-of-house service team to deliver consistent, high-quality dining service. This role oversees daily floor operations, staff scheduling, guest handling, service standards, and coordination with the kitchen to ensure smooth service and customer satisfaction.

Key Responsibilities

• Supervise daily front-of-house operations (opening, service peak, closing).

• Lead and coach wait staff on service standards, menu knowledge, and hygiene practices.

• Prepare duty roster, allocate floor sections, and ensure adequate manpower.

• Handle guest enquiries, feedback, and service recovery professionally.

• Ensure accurate order-taking and timely service coordinate closely with kitchen and bar.

• Monitor service quality, cleanliness, table setup, and overall restaurant presentation.

• Conduct pre-shift briefings and daily checks (specials, promotions, reservations).

• Support cashiering, bill settlement, and end-of-day reconciliation where required.

• Ensure compliance with food safety, workplace safety, and company SOPs.

• Assist in stock control of FOH items (cutlery, crockery, beverages, consumables).

• Train new staff, manage attendance, and report performance/disciplinary issues to management.