Waiter Supervisor

SUMMARY:

As a Waiter / Waitress Supervisor at Oak & Ember, you will lead and oversee the Front of House team to ensure exceptional service and smooth daily operations. This role involves supervising shifts, training and mentoring staff, coordinating with internal teams (kitchen and bar), resolving guest concerns, and upholding our commitment to service excellence.

KEY RESPONSIBILITIES:

Team Supervision

- Organize and delegate tasks effectively to ensure full shift coverage

- Lead and oversee a team of waitstaff to maintain service standards rendered and SOP compliance

- Train and mentor new and existing staff on service standards, menu knowledge, and customer engagement

Customer Service

- Maintain guest satisfaction and handle complaints or requests professionally

- Handle general enquiries, delivery orders and assist in resolving any service issues effectively

- Uphold the restaurant's service standards to create memorable dining experiences

Operations Management

- Oversee all Front-of-House stations and participate actively in service duties

- Coordinate with the kitchen and bar to ensure timely service of food and beverages

- Monitor table turnover and manage seating plans for operational efficiency

- Ensure compliance with health and safety standards, including cleanliness and hygiene

- Safeguard company property and equipment, reporting any damages or issues promptly

Administrative Duties & Event Support

- Assist with staff scheduling to ensure adequate coverage across shifts

- Conduct daily briefings to communicate goals, promotions and key updates

- Monitor inventory and restock service items (e.g., napkins, cutlery) as needed

- Handle daily cash transactions, end-day reconciliation, and monthly invoice consolidation

- Oversee service execution for group bookings and private events

- Liaise with clients or event managers to ensure expectations are met

JOB REQUIREMENTS:

- Proven experience in a supervisory role or similar, preferably in a restaurant

- Excellent leadership, problem-solving and communication skills

- Strong attention to detail with ability to guide and motivate a team

- Ability to work under pressure in a fast-paced environment