Waiter Supervisor

About Mansion 7:

Mansion 7 is a modern Cantonese dining destination in the heart of Singapore, where traditional culinary craftsmanship meets contemporary flair. Our team is made up of passionate chefs, attentive service staff, and creative minds, all working together to deliver unforgettable dining experiences for our guests. We value teamwork, professionalism, and a deep respect for both our craft and our customers. Joining Mansion 7 means becoming part of a warm, supportive, and high-performing family, where every member plays a role in our shared success and have a lot of fun while doing that.

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:Job Description:

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As a restaurant supervisor must be a versatile leader, capable of juggling multiple

responsibilities while maintaining a focus on providing excellent service and driving the

restaurant's success.

:Roles and Responsibilities:

1. Operational Management:

a. Manage the restaurant's opening and closing procedures.

b. Coordinate with kitchen staff to ensure seamless food service.

c. Monitor inventory levels of food, beverages, and supplies order necessary items to avoid

shortages.

d. Ensure that all food and beverages meet the restaurant's quality standards before being

served to customers.

e. Ensure that the restaurant maintains an authentic Cantonese dining experience,

respecting cultural traditions and customer expectations.

f. If possible, communicate in both Cantonese and English (or other relevant languages) to

effectively interact with staff and customers.

g. Coordinate and manage special events or banquets, ensuring that they are wellorganized

and meet customer expectations.

h. Work with customers to plan and customize menus for special events, ensuring their

needs and preferences are met.

2. Staff Management:

a. Oversee the work of waitstaff, kitchen staff, and other employees to ensure they are

performing their duties effectively.

b. Prepare and manage staff schedules to ensure the restaurant is adequately staffed at all

times.

c. Provide training and guidance to new employees on customer service, food safety, and

restaurant procedures.

3. Customer Service:

a. Greet and interact with customers to ensure they are satisfied with their dining

experience.

b. Address and resolve customer complaints and issues promptly to maintain a positive

dining experience.

c. Ensure that all food and beverages meet the restaurant's quality standards before being

served to customers.

4. Financial Management:

a. Oversee the handling of cash, credit card transactions, and daily financial reconciliations.

b. Assist in managing the restaurant's budget, controlling costs, and optimizing profitability.

5. Health and Safety Compliance:

a. Ensure the restaurant complies with all health and safety regulations.

b. Conduct regular health and safety inspections and audits.

c. Implement and enforce cleanliness and hygiene standards.

6. Menu Management:

a. Work with the chef to develop and update the menu, ensuring a balance of traditional and

new dishes that meet customer preferences.

b. Implement and oversee special promotions, events, or seasonal menus to attract

customers.

7. Compliance and Legal Responsibilities:

a. Ensure the restaurant adheres to all relevant laws and regulations, including labor laws,

food safety standards, and licensing requirements.

b. Stay updated on any changes in regulations and implement necessary adjustments.

8. Coordination with Management:

a. Regularly report to the restaurant manager or owner on operational performance, staff

issues, and customer feedback.

b. Participate in planning sessions to develop strategies for improving service, increasing

sales, and enhancing the overall dining experience.

:Requirements:
1. High school diploma or equivalent required.

2. Previous experience as a Supervisor in a restaurant environment preferred.

3. Excellent communication and interpersonal skill.

4. Ability to work in a fast-paced environment and multitask.

5. Basic math skills and accuracy with handling cash and operating a point-of-sale system.

6. Availability to work flexible hours, including evenings, weekends, and holidays. ,

7. Stand for long periods (up to 8 hours). ( 8 )

8. Lift and carry trays, dishes, and other equipment (up to 25 pounds). ( 25 )

9. Move quickly and efficiently in a fast-paced environment.

:Employment Benefits:
1. Birthday leave.
2. Wedding and child birth cash gift.

3. Duty meal per shift.

4. Matrimonial, childcare, paternity, maternity, compassionate leave as per MOM guidelines. MOM

5. Performance bonus and rewards.