WAITER SUPERVISOR

Job Description

• Supervise daily front-of-house operations of the Japanese restaurant
• Lead service crew to deliver excellent customer dining experience
• Welcome guests, manage seating arrangements and handle reservations
• Ensure accurate taking and serving of food and beverage orders
• Coordinate closely with kitchen team for smooth service operations
• Train and guide service staff on service standards and SOPs
• Prepare staff duty roster and assign daily responsibilities
• Monitor cleanliness, hygiene and dining area presentation
• Handle customer feedback and resolve service issues professionally
• Assist in stock ordering and inventory control when required
• Support cashiering, opening and closing duties
• Ensure compliance with food hygiene and workplace safety standards

Requirements

• Prior supervisory experience in Japanese restaurant preferred
• Good leadership and customer service skills
• Familiar with Japanese dining service standards is an advantage
• Able to work shifts, weekends and public holidays
• Able to work in a fast-paced environment