About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Responsibilities
Job Description
- Lead and manage the Remittance Investigation Team, providing guidance, training, and performance feedback.
- Oversee the investigation of failed, delayed, or suspicious remittance transactions.
- Ensure timely resolution of customer and internal inquiries related to remittance issues.
- Collaborate with Compliance, Risk, and Operations teams to ensure adherence to AML and regulatory standards.
- Monitor and analyze investigation trends to identify process improvements and risk mitigation strategies.
- Develop and maintain investigation procedures, ensuring alignment with internal policies and external regulations.
- Prepare and present regular reports on investigation metrics, team performance, and risk findings to senior management.
- Act as a point of escalation for complex cases and regulatory inquiries.
- Support audits and regulatory reviews by providing documentation and insights related to remittance investigations.
- Any other adhoc projects
Requirements
- A degree holder in a relevant discipline.
- At least 5-10 years experience in wholesale banking operations experience with a good broad-based knowledge and understanding of wholesale banking products, processes and the related risks and controls.
- Strong leadership, people management and interpersonal skills.
- Able to motivate teams, work under pressure to achieve stretched goals.
- Able to work effectively with all levels of staff and stakeholders.
- Committed, Dependable and demonstrate high integrity.
- Strong Risks and Controls experience and the ability to manage risks well in a large operations setting running high value payments (such as Remittance and RTGS Payments)
- Knowledge of MAS and other Regulatory requirements and international practices/guidelines such as Sanctions would be an advantage.
- Technology-savvy and possesses good understanding of information security, end-to-end processes, workflows design/ management and system functionalities.
- Good working knowledge in using Microsoft suite of products such as PowerPoint, Excel.
- A self-starter that exercise initiative with a strong drive to achieve quality work, meticulous.
- Possess a positive, continuous improvement mindset and able to think-out-of-the-box.
- Strong analytical and problem-solving skills.
- Good verbal and written communication skills.
- Good presentation skills.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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