Your Opportunity
New Relic is looking for an accomplished technical leader to lead a team of diverse and talented Solution Consultants and Solutions Architects across Asia Pacific & Japan! You will bring a demonstrable track record of building and developing technical teams and extensive experience in the pre-sales, customer success, technical support software space. You are a technical leader, with great customer executive communication skills and know-how to work as a trusted advisor to ensure the success of your customers.
You will align, define and improve the global processes used by the Customer Advocacy team to continue our success, mentoring & coaching your team to reach even greater heights. You will lead the team by example to become technical trusted advisors for our customers, helping our teams drive value and revenue growth at scale, by helping customers across APJ to understand business and technical value of New Relic. You will liaise with local and global executives and leadership to ensure the Customer Advocacy teams are aligned in strategy and are prioritizing and executing on cross-functional deliverables.
Be part of this extraordinary story and make a personal impact on a company that is changing the way the world uses software and AI! Click the link to apply now!
What You'll Do
- Lead and drive all activities for our APJ Customer Advocacy team
- Lead and develop a team distributed across three regions including leaders and scale for growth
- Partner with Sales teams to strategize how to grow business with customers and partners
- Drive value led customer interactions to drive sustainable usage of our platform
- Help guide the team in Customer Advocacy (CA) to focus on increasing the number of engineers and teams who use New Relic at our customers, maturing their Observability practice, and helping them instrument more of their business critical applications to drive value.
- Work with cross-functional team leaders to align Customer Advocacy strategy across the company
- Manage recruiting, hiring, team performance feedback, and mentoring
- Provide reporting on sales activities, customer success initiatives, and customer product requirements
- Support your team by participating in and leading customer and partner meetings engaging other corporate resources as required by your customers
- Conduct weekly and monthly business reviews, meetings and training sessions to ensure ongoing improvement and best practice sharing
Your Qualifications
- 15+ years of technical sales experience with at least 10+ years experience in people management across first and second-line management.
- International experience i.e, Asia Pacific, India, and Japan
- Extensive experience in related technologies: Observability, AI (Generative, Ops, Agentic), ITSM, Cloud (AWS, Azure, GCP), DevOps, SRE, CI/CD
- Successful track record to partner with enterprise sales leaders to drive significant revenue growth
- Strong track record of working in a customer-facing environment and driving initiatives to improve customer happiness
- Proven experience in leading and completing cross-functional corporate initiatives
- Eye for detail and strong ability to set priorities and be flexible in a changing environment
- Excellent prioritization, organizational, and project management skills
- Specific experience in a Software Consumption focussed business
- Excellent executive communication, critical thinking & analytical skills
- Bachelor's degree in Engineering/Computer Science or equivalent
- Additional Asian languages are beneficial, including Mandarin, Cantonese, Hindi, etc.
