VP, Network Service Management Lead

Key Responsibilities

• Lead network governance, operational standards, policies, and controls across APAC.

• Manage network asset lifecycle, maintenance contracts, software subscriptions, telecommunications services, and vendor performance.

• Ensure compliance with audit, regulatory, risk management, and security governance requirements.

• Drive service reliability, availability, resilience, observability, and continuous operational improvement across network services.

• Establish and manage service reliability metrics, including SLIs, SLOs, monitoring, alerting, reporting, and service health dashboards.

• Lead automation, problem management, RCA, and operational excellence initiatives to improve service efficiency and reduce operational risk.

• Govern network vulnerability management, patch compliance, and remediation programs in collaboration with Information Security teams.

• Ensure operational readiness, service transition, and supportability requirements are met for new network services and projects.

• Act as the primary APAC lead for network service governance, reliability management, stakeholder engagement, and executive reporting.

• Collaborate with Engineering, Operations, Security, Infrastructure, and business stakeholders to drive strategic service improvements.

Qualifications & Experience

Requirement

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.

• 10+ years of experience in Network Infrastructure, Network Operations, Service Management, or related technology functions.

• 5+ years of leadership experience managing regional or global teams.

• Strong knowledge of enterprise networking technologies, including LAN, WAN, Data Center, Cloud Connectivity, SD-WAN, and Network Security.

• Proven experience in service governance, operational management, vendor management, and technology lifecycle management.

• Strong understanding of ITSM, incident/problem/change management, observability, monitoring, and automation.

• Experience supporting audit, compliance, risk management, and regulatory requirements within large organizations.

• Strong communication, stakeholder management, and leadership skills.