About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Stakeholder Relationship Management
- Acts as a trusted advisor for business for all Client deals requiring technology or operations enablement / solution
- Supports Client Onboarding Lead and Client Fulfillment Services on Client implementation & project pipeline management, client facing solutioning & induction workshops, client UAT testing and production live verification.
High Level Client Solutioning
- Develops high-level solution to illustrate feasibility of achieving target business outcomes
- Aligning high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams
- Works effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analysed
- Initiates the implementation plan for Client related projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.
Change Implementation Planning & Management
- Undertakes scoping and evaluation of new deals or initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
- Leads and collaborates with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
- Work with business technology services team on the smooth delivery of the solution
- Reviews Test Strategy, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
- Identifies potential problems, recognize the risk impact and propose risk mitigation strategies.
Managing RUN
- Manage the communication and regular updates to business stakeholders on critical related production incidents and problems impacting customer and business operations
- Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
- Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
- Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed
Sustainable Improvements
- Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.
- Improve systems by studying current practices; designing modifications.
Job Requirements
- Strong business domain knowledge in banking (Payments, Collection, Liquidity Management, Trade)
- Experience with API protocols and Systems(Axway), Datamapping (Infomatica), Virtual Account, local payments (regional) and TT remittances.
- Familiar with tools such as Postman, GPG, JMeter, Excel Pivot.
- Strong experience in trouble shooting Networking and API related issues.
Additional Requirements
English, Execute (4 - Exceeds), Role Type (GTO), Stakeholder Relationship Management
Acts as a trusted advisor for business for all Client deals requiring technology or operations enablement / solution
Supports Client Onboarding Lead and Client Fulfillment Services on Client implementation & project pipeline management, client facing solutioning & induction workshops, client UAT testing and production live verification.
High Level Client Solutioning
Develops high-level solution to illustrate feasibility of achieving target business outcomes
Aligning high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams
Works effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analysed
Initiates the implementation plan for Client related projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.
Change Implementation Planning & Management
Undertakes scoping and evaluation of new deals or initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
Leads and collaborates with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
Works with business technology services team on the smooth delivery of the solution
Reviews Test Strategy, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
Identifies potential problems, recognize the risk impact and propose risk mitigation strategies.
Managing RUN
Manage the communication and regular updates to business stakeholders on critical related production incidents and problems impacting customer and business operations
Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed, University-Bachelor - Computer & Information Systems
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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