Job Summary
This role supports the Volunteer Management Manager and the Head of Department in overseeing the planning and execution of the Partnerships, Communications and Fundraising team's operations, with a focus on strengthening volunteer management, alongside fundraising, communications, and events, in line with the organisation's strategic objectives.
Working with the Volunteer Management Manager and the Head of Department, the role helps strengthen systems and processes. These include Volunteer Management, Fundraising, Media & Communications, and other assigned projects.
Strong cross-functional collaboration and stakeholder management skills are central to the role. By working closely with Senior Management, internal teams, and external stakeholders, the role ensures high-quality execution and the successful achievement of organisational objectives within agreed scope, timelines, and budgets.
Job Responsibilities
- Support the development and implementation of Epworth's volunteer strategy in alignment with the organisation's vision, mission, and strategic priorities.
- Coordinate volunteer recruitment, engagement, retention, and recognition strategies in line with organisational requirements.
- Support the review and continuous improvement of volunteer management policies and processes, including training, development, programme evaluation, feedback, and continuous improvement of volunteer-led services.
- Support the implementation of volunteer risk management measures and business continuity plans.
- Utilise IT systems and digital solutions to maintain volunteer data management, analysis, and impact measurement.
- Support partnerships with SSAs, community stakeholders, corporate partners, and government agencies to enhance volunteer engagement.
- Monitor volunteer management trends and emerging best practices, translating insights into innovative and effective volunteer engagement strategies.
- Co-ordinate and support the implementation of relevant training programmes to enhance volunteer capabilities, improve volunteer engagement and volunteer retention.
- Work closely with all departments to co-ordinate volunteer needs and contributions.
- Collate statistics and other administrative duties.
- Collaborate closely with Media & Communications and Donor Management teams to drive marketing efforts and support for fundraising initiatives (e.g. events, engagement sessions).
Job Requirements
- Bachelor/Diploma in Mass Communication/Business/ Social Sciences or a related discipline with at least 2 years relevant experience.
- Experience in volunteer management is preferred.
- Good understanding of the social service and/or non-profit sector.
- Strong interest in community work.
- Self-starter, able to work outside office hours on occasion.
- Strong problem-solving qualities.
- Ability to think and work independently.
- A good team player.
- Excellent writing, interpersonal and communication skills.
- Good project management, planning and organisation skills, able to manage a few projects concurrently.
- Strong ability to engage stakeholders of all levels and good corporate pitching skills.
- Attention to detail and accuracy with ability to be adaptable and meet tight deadlines.
