Voice Engineer

NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.

At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do.

NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe.

TeleChoice International Limited (TeleChoice) is a regional diversified provider and enabler of innovative communications. Incorporated in Singapore on 28 April 1998 and listed on the Main-Board of the Singapore Exchange Securities Trading Limited (SGX-ST) on 25 June 2004, TeleChoice is a subsidiary of leading infocommunications group, Singapore Technologies Telemedia Pte Ltd, which operates in the Asia Pacific, the America and Europe.

Responsibilities

Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes installation, maintenance, and management of the NICE voice recording system. Operations and Maintenance Services for Telephony Systems, Unified Comms and Contact Centre Solutions.

Operations and Maintenance Services

· Provide maintenance support to clients.

· Manage Service Desk ticketing.

· Provide technical assistance and support via phone, email or onsite.

· Troubleshoot, diagnose, and resolve technical hardware and/or software issues.

· Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same.

· Perform preventive maintenance of NICE voice recording systems.

Plan and Implement of NICE voice recording systems for clients

Provide presales & post sales support and maintaining all necessary technical documentation.

Requirements

Diploma or Higher NITEC in IT, Unified communications or Engineering field.

Minimum 2 years experience working in a NICE Voice solutions.

Nice Engage or NICE trade recording certified will be preferred.

Knowledge & Skills:

· L1 to L2 resource with hands on NICE voice recording system with more than 2 years of experience

· Knowledgeable in NICE Voice Recorder

· Able to support and maintain NICE voice recording system

Abilities:

· Customer facing and managing abilities, positive, committed and independent

· Excellent communications and interpersonal skills

· Highly organized and able to work on own initiative to complete the range of tasks required

· Flexible and willing to work outside core business hours as required