Voice engineer

Role Overview

As a Voice engineer, the candidate will be responsible for maintaining and supporting Network and Telephony infrastructure, managing and delivering Network / Telephony projects in Asia within proposed budget and timelines

Responsibilities:

Design, implement and support network / telephony infrastructure, including IP telephony, Cisco unified communications Manager, Trader Voice (BT/IPC), Cisco Expressway services, Voice recording systems, Mobile Voice services in Asia/Pacific

Ensure and enhance Asia Pacific Network and Telecom services be in line with business requirement in terms of stability, resilience, and performance.

Monitor voice system performance, capacity, and call quality, optimizing as necessary to ensure high availability and excellent user experience.

Develop and maintain documentation for voice systems, including network diagrams, configurations, and standard operating procedures.

Implement and manage disaster recovery and business continuity plans for voice infrastructure.

Troubleshoot complex voice-related issues and implement solutions in a timely manner.

Manage vendor relationships for voice-related hardware, software, and services.

Provide technical support and training to end-users on voice systems and features.

Manage product lifecycles for voice platforms.

Ensure global standard and best practices are implemented in all network infrastructure.

Ensure technical documentation are properly maintained.

Provide escalation support and advance troubleshooting of critical issues on voice platforms.

Manage regional network project implementation.

Engineering and streamline operation workflow processes.

Provide consultations and operational support to business and IT units

Requirements:

Bachelor degree in a Computer Science, Telecommunications, or equivalent

Minimum 5 years of technical and voice operation experience in investment banking, financial

institution or large enterprise environment

Extensive knowledge on Cisco Call Manager Configuration / Cisco Unity

Experience on trader voice platforms (BT ITS platform) and voice recording platforms

Knowledge on TCP/IP, QoS and VoIP protocols (SIP, H323, RTP, SRTP)

Experience with SIP trunking and PSTN connectivity

Familiarity with voice security best practices and compliance requirements

Knowledge of QoS (Quality of Service) implementation for voice traffic

Regional project implementation experience

Work independently in a highly dynamic environment, both individually and as a team

Fluent spoken and writen English