Duties and Responsibilities
To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM's narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction.
Represent Singapore Air Force Museum in creating the best experience for guests.
- Build rapport with guests and manage their needs & expectations.
- Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games.
- Performs operational roles in various stations such as
- Ticketing Reception, F&B and Retail
- Exhibitions / Galleries
- Theatre, Playground
- Prepare and facilitate fun and exciting indoor/outdoor activities.
- Provide the first level of service recovery.
- Responsible for ticketing numbers consolidation & POS reconciliation.
- Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures.
- Prioritise the safety of guests and perform first aid if necessary.
- Training is provided for the leading of tours and activities/games.
REQUIREMENTS
- Guest-centric and service oriented
- Enthusiastic in learning & performing a variety of operational and administrative work tasks
- Patient and tactful when handling challenging situations
- Enjoys interacting with people from diverse backgrounds
- Comfortable with speaking to an audience
- Excellent time-management and prompt in decision-making
- Fluent in English and another language
