Event Coordination and Visitor Management
- Assist with visitor queries and security clearance.
- Promote upcoming Heritage Gallery tours to visitors and conduct outreach to schools and organisations.
- Plan, design, develop, and manage visits to the organization's premises and tours to the Heritage Gallery.
- Support the organization with any day-to-day operational needs, such as venue setup at its premises or Heritage Gallery, and preparing hospitality gifts and materials for visitors.
- Administer, facilitate, and deliver educational programmes, tours, and learning activities for the Heritage Gallery.
- Duties include prolonged periods of standing and walking as part of guiding tours at the Heritage Gallery.
Administrative Duties
- Provide a monthly report on the number of visits and events to the organization's premises and tours to the Heritage Gallery, including feedback, in a format and on a date as determined by the organization.
- Maintain visitor records (i.e., attendance) and feedback in a format as determined by the organization.
- Provide administrative support services (such as collating visitor particulars, setting up the Heritage Gallery) related to visits and tours.
- Monitor supplies (i.e., souvenirs, learning kits, etc.) and ensure timely replenishment.
Gallery Maintenance and Experience Enhancement
- Determine artefacts to be displayed at the Heritage Gallery, in consultation with the organization, and collaborate with vendors on creative display methods and storyline development.
- Assist with preserving, handling, packing, and transporting heritage items for display and storage.
- Conduct research by examining and cross-referencing various sources to ensure historical accounts at the Heritage Gallery are factually accurate (e.g., archives, newspapers, registry files).
- Keep abreast of the latest developments in the organization and relevant local/global contemporary issues to ensure content remains current.
- Analyse data and information from various sources to enhance the content and visitor experience at the Heritage Gallery.
- Support the planning and organisation of interview series featuring current or former personnel who can share insights and stories contributing to the organization's heritage.
Required Qualifications
- Singapore Citizen or Singapore Permanent Resident
- Minimum two (2) years of experience in public speaking, hosting, or conducting briefings to large audiences
- Minimum Diploma holder with at least 5 O-Level subject passes (including English)
- Personnel with at least 10 years of working experience in the organization will be preferred, as their accumulated experience would enhance the visitor experience through authentic storytelling and representation of the organization's history and achievements
- Good interpersonal and communication skills
- Proficient in Microsoft Office and Microsoft Outlook application
