Video Conferencing Engineer- L2

Experience

4-7 Years

Role Summary

Provide Level 2 operational support for enterprise Audio Visual and Video Conferencing (AVVC) environments, including Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, Poly endpoints (X52, X72, G7500, G62), Q-SYS DSP, Crestron, and Extron solutions. Responsible for incident resolution, meeting room health, troubleshooting audio/video issues, supporting VIP meetings, executing changes, and ensuring high availability of collaboration services.

Key Responsibilities

. Provide L2 support for Zoom Rooms, Cisco VC, and AVVC infrastructure.

. Troubleshoot room audio, video, content sharing, camera, microphone, and codec issues.

. Support Poly X52/X72, G7500, G62 endpoints and associated peripherals.

. Support Crestron, Extron, and Q-SYS integrated room solutions.

. Perform room commissioning, firmware upgrades, health checks, and preventive maintenance.

. Provide daily meeting support.

. Support VVIP meetings and critical business events.

. Meeting room monitoring (via too) and act swiftly on any issues reported.

. Work on the RCA of the meeting room issues.

. Maintain inventory, documentation, and operational procedures.

. Work on INC tickets and ensure the timely closure (withing SLA)

. Participate in problems and change management processes.

. Maintain operational documentation and reports- Prepare/update SOPs, KB, Runbook and operations support documents.

Primary Required Skills

. Zoom Rooms Administration

. Poly Studio X52, X72, G7500, G62

. Cisco Room Kit, Codec Pro, SX/MX Series

. Microsoft Teams Rooms

. Cisco CUCM & Expressway

. API & Flow Automation

. Q-SYS DSP (Core & Designer)

. Crestron Control Systems

. Extron AV Control & Switching

. Audio DSP Technologies (Q-SYS, Biamp, Shure)

. AV Peripherals (Cameras, Microphones, Speakers, Displays)

. SIP, H.323, VoIP & TCP/IP Networking

. Incident, Change & Problem Management

. Vendor Management & VIP Meeting Support

Secondary Skills

. IP Telephony support

Automation Skills

. Automation skills to automate the workflow Zoom and Cisco VC infrastructure. Scripting skills using PowerShell or Python, or Shell Scripting to automate operational and administrative tasks.

Support coverage: 24X7

Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.