Job Description

Vice President of Regional Operations

Department: Regional Operations / Corporate Operations

Reports To: Chief Operating Officer (COO) / Executive Vice President of Operations

Ⅰ. Position Overview

The Vice President of Regional Operations is responsible for leading regional business operations, implementing corporate strategies, and driving operational performance across multiple locations or business units. This role ensures regional objectives align with corporate priorities while improving operational efficiency, financial performance, customer satisfaction, and organizational effectiveness.

The position works closely with executive leadership and regional management teams to establish operational priorities, allocate resources, monitor performance, and execute business growth initiatives. The Vice President also oversees regional leaders, strengthens management processes, and ensures consistent operating standards across the assigned territory.

Ⅱ. Key Responsibilities

1. Regional Operations Strategy

Develop and execute regional operating strategies aligned with corporate objectives and long-term business plans.

Establish regional priorities, operating plans, and measurable performance targets.

Identify opportunities to expand regional capabilities, improve efficiency, and strengthen market competitiveness.

2. Operational Performance Management

Monitor regional KPIs, operating costs, productivity, service quality, and financial performance.

Evaluate operational results, identify performance gaps, and implement corrective action plans.

Standardize operating procedures and management practices across regional offices and business units.

3. Regional Leadership and Team Development

Lead regional directors, operations managers, and cross-functional leadership teams.

Establish clear responsibilities, performance expectations, and accountability structures.

Develop management talent and strengthen collaboration across regional teams.

4. Financial and Resource Management

Oversee regional budgets, operating expenses, resource allocation, and financial forecasts.

Collaborate with finance and functional leaders to improve cost efficiency and resource utilization.

Evaluate regional business performance and recommend operational investments or adjustments.

5. Cross-Functional Coordination and Business Growth

Coordinate with sales, marketing, finance, customer success, and other departments to support regional business objectives.

Identify opportunities for market expansion, customer retention, and regional revenue growth.

Report regional performance, operational risks, and strategic recommendations to executive leadership.

Ⅲ. Qualifications

Bachelor's degree in Business Administration, Operations Management, Management, Finance, or a related field.
15-20+ years of progressive experience in regional operations, business operations, general management, or a related discipline.
Demonstrated experience managing multi-location operations, regional teams, or multiple business units.
Strong understanding of operational planning, financial management, performance measurement, and business process improvement.
Proven ability to lead managers, coordinate cross-functional teams, and execute corporate strategies at the regional level.
Strong analytical, decision-making, problem-solving, and organizational leadership skills.
Excellent communication, negotiation, and stakeholder management capabilities.
Proficiency in business reporting tools, performance dashboards, spreadsheets, and operational management systems.

Ⅳ. Preferred Qualifications

Experience overseeing operations across multiple states, territories, or international markets.
Demonstrated success improving regional profitability, operational efficiency, customer satisfaction, or service delivery.
Experience leading regional restructuring, business expansion, operational transformation, or organizational improvement initiatives.
Familiarity with regional budgeting, business forecasting, KPI frameworks, and performance management systems.
Experience presenting regional business reviews, financial results, and strategic recommendations to executive leadership.
Ability to balance corporate standards with local market requirements and regional business priorities.