Job Description
ABOUT THE ROLE:
Responsible for leading finance operations, driving strategic initiatives, and ensuring compliance with regulatory standards.
KEY RESPONSIBILITIES INCLUDE:
- Responsible for the oversight and effective functioning of day-to-day finance operations, including Disbursements (Accounts Payable), Collections (Accounts Receivable), Credit Governance and Credit Control, ensuring consistent delivery of timeliness, accuracy, service quality and cost efficiency across the organisation.
- Ownership of the Finance Operations operating model, including the definition and maintenance of:
- Performance standards, service level expectations and KPIs
- Clear policies, delegated authorities and escalation frameworks
- Leading finance transformation projects and strategies from initiation to completion, ensuring timely and budget-compliant delivery
- Collaborate with cross-functional teams, including PMO, IT, Operation, and Business units to align on requirements, develop solutions, and implement changes effectively
- Lead and manage financial operational team to ensure the successful roll-out of the projects and strategies
- Primary escalation point for material finance operational risks, issues or control breaches, including ensuring timely resolution of root causes and sustainable remediation.
- Accountable for Finance Operations transformation and work closely with IT and relevant Business units to modernise capabilities, including:
- Process standardisation and simplification
- Automation and digital enablement
- Building scalable and resilient operations to support business growth and regulatory change
- Ensuring benefits realisation from transformation initiatives.
- Ownership of the effectiveness of the Finance Operations control environment, including:
- Identification and assessment of operational and control risks
- Oversight of remediation actions and closure of audit findings
- Ongoing partnership with 2nd Line (Risk & Compliance) and 3rd Line (Internal Audit)
- Functional oversight and governance of the Shared Services Finance function, including:
- Accountability for delivery quality, productivity and control effectiveness
- Service alignment with business requirements
- Continuous improvement of shared services performance
- Senior representative for Finance Operations in engagements with senior stakeholders, providing transparent reporting on performance, risks, transformation progress and emerging issues.
- Maintaining a culture of high performance, teamwork and continuous improvement
REQUIREMENTS:
- Degree in Accountancy or Finance; CPA or CFA preferred.
- 15+ years of progressive experience in finance, with substantial senior‑level exposure to Finance Operations, Shared Services, or large‑scale transactional finance environments.
- Demonstrated track record of leading finance operations through transformation, including process re‑engineering, standardisation, automation and digital enablement, with measurable improvements in efficiency, control or service quality.
- Senior stakeholder management capability, with the confidence to represent Finance Operations at executive level and act as an escalation point for material operational matters.
- Proven people leadership experience, including building strong leadership benches, developing successors, and leading teams through change.
COMPETENCY & SKILL ENRICHMENT:
- Critical Core Skills: Strategic Thinking, Sense Making, Decision Making, Collaboration.
- Industry Skills: Financial Planning, Regulatory Compliance, Risk Management.
