Vice President, Client Service Management (Vietnam, Global Payments & Trade)

Job Description

At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Vice President, Client Service (Vietnam) to join our Global Payments & Trade APAC team. This role is located in Singapore.

In this role, you'll make an impact in the following ways:

• Lead strategic client service for Vietnam, serving as the senior escalation point and driving executive-level communications, Service Reviews aligned to SLAs and client outcomes.
• Manage Premium clients based in Vietnam to elevate the client experience for a differentiated service with consultative approach for this client segment.
• Conduct regular client calls to strengthen relationships, understand client needs, and act as a trusted advisor in delivering service excellence.
• Act as client service point of contact for day-to-day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
• Orchestrate cross-functional partnerships and regional coverage (APAC), collaborating with Product, Operations, Technology, Implementation, and Sales to streamline end-to-end client journeys and standardize best practices.
• Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
• Drives and plans service initiatives such as Service Account Plan and Service Reviews
• Champion digital enablement and process transformation across transaction banking (FX, Payments, Trade Finance, Cash Management), increasing STP, reducing defects, and improving turnaround times.
• Supports multiple geographies (when required) and client accounts across APAC
  
  

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 10+ years of relevant product/financial experience in banking or client service
• Fluent in business Vietnamese, written and conversational. Fluency in another Asian language is an added advantage to cover our APAC client segments.
• Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
• Possess excellent interpersonal skills and positive attitude.
• Strong analytical skills and detail-oriented. Consultancy or data analytics skills are added advantage to manage transformation initiatives.
  
  

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here's a Few Of Our Recent Awards

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC, 2025
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.